Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Because we sell collectible trading cards, some specific rules apply:

  • Sealed products (booster boxes, elite trainer boxes, tins and other factory-sealed items) must be returned unopened, with all seals and shrink wrap intact. Once a sealed product has been opened it cannot be returned, as the contents are randomised and the value lies in the item being sealed.
  • Graded cards must be returned in their original, undamaged grading case with the same certification number as supplied. A graded card removed from its case cannot be returned.
  • Single cards must be returned in the condition they were sent, in the protective sleeve and top loader provided.

You'll also need the receipt or proof of purchase. To start a return, contact us through the contact page. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if an item is defective, damaged in transit, or if you receive the wrong item, so that we can evaluate the issue and make it right. Photographs of the item and packaging help us resolve issues quickly.

Non-returnable items

We cannot accept returns on gift cards, or on items damaged after delivery. Card condition is described on each listing and shown in photographs where applicable; a difference of opinion on the condition grading of an accurately described card is not a fault, but if you believe an item was materially misdescribed, contact us and we will put it right.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or card provider to process the refund. If more than 15 business days have passed since your return was approved, please contact us.

This policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.